In 2006, having become disillusioned with disciplinary and grievance processes, I trained as a Workplace Mediator with the TCM Group and gained an OCN accredited Certificate in Workplace Mediation. Since then, I have undertaken several internal mediations (in organisations where I worked) and independent ones, enabling parties in conflict to resolve their issues.

I am an Associate Member of the Civil Mediation Council, under whose rules I am obliged to publish my complaints policy which you can find here.